Local Eyes goes beyond being a simple reseller, offering world-class support and innovative solutions. Our Customer Success Programs provide a range of support plans to maximize the benefits of our solutions. Whether you’re a small startup or a large corporation, we have the perfect support plan for you.
For smaller companies with in-house expertise, the Essential package offers free support to get you started. If you want extra assistance, the Starter package includes functional support for any solution-related issues. The Premium package takes support to the next level, offering comprehensive assistance from a Dedicated Success Manager who ensures quick problem-solving and regular progress updates through quarterly reports.
For larger corporations seeking top-tier support, the Enterprise package delivers a care-free experience. With additional features like a Dedicated Customer Engineer, yearly audits, and detailed consumption reports, we ensure the smoothest experience possible. Rapid Service Level Agreement response times are guaranteed, understanding the importance of time in your company’s profitability.
No matter which package you choose, Local Eyes provides tailored support to meet your specific needs.
Essential
- Onboarding to the Local Eyes Platform
- Assistance in English/Dutch
- Monthly Usage Reporting
- No technical support
- Functional support via e-mail/tel/portal
- Budget Alerts
Starter
- Onboarding to the Local Eyes Platform
- Assistance in English/Dutch
- Monthly Usage Reporting
- Technical support for 1 user
- Functional support via e-mail/tel/portal
- Budget Alerts
Premium
- Onboarding to the Local Eyes Platform
- Assistance in English/Dutch
- Monthly Usage Reporting
- Technical support for 5 users
- Functional support via e-mail/tel/portal
- Budget Alerts
- Dedicated Customer Success Manager
- Service Level Agreement (SLA)
- Quarterly usage reporting
Enterprise
- Onboarding to the Local Eyes Platform
- Assistance in English/Dutch
- Monthly Usage Reporting
- Technical support for 5+ users
- Functional support via e-mail/tel/portal
- Budget Alerts
- Dedicated Customer Success Manager
- Service Level Agreement (SLA)
- Quarterly usage reporting
- New features (tips & tricks)
- Yearly Audits
- Detailed report consumption (insights) - per project,....
- Onboarding to HERE Endpoints/Usage
- Onboarding to Maps/ Other data
Details on the items included in the packages
Up to 2 email accounts will be invited to our Platform which offers your own secure access to a dedicated environment where you will be able to manage:
– Your own company details and users
– Overview of all your product licenses
– File downloads per secure ftp transfer
– Add and watch the progress of your Helpdesk support tickets
– Fill out your Monthly License Fee report
Assistance from the Local Eyes Support is provided in English and Dutch.
Keep up-to-date and receive a monthly overview of the usage of your projects, and which services they use.
Contact Local Eyes Support via e-mail, telephone or the Local Eyes Platform.
Receive an alert if our team notices unusual activity in your usage, errors could sometimes lead to high usage and costs.
A dedicated contact within Local Eyes is assigned to support you on your use cases and implementations, to ensure the desired result is achieved.
– Keep up-to-date and with quarterly overview of the usage of your projects, and which services they use.
– Includes an analysis on consumption and usage patterns over the last quarter
Regular tips and tricks on how to further improve the use of our products are provided by our technical team.
Yearly, Local Eyes will perform an audit of your environment, mapping your current situation and ideal to-be situation.
– Generate better insight in usage trends per project, department, application, etc.
– Gaining insight in the usages of different projects helps to optimize costs by avoiding unnecessary spendings.
– With insight in exact costs per project, internal cost allocation can be improved.
Complete tour through all the possibilities that the use of the HERE endpoints have to offer.
A deep dive into all the functionalities of the HERE maps and their merits.
– When a problem occurs, Local Eyes guarantees response times during working hours (9-18 CET), depending on the priority of the case.
– Local Eyes will ensure that this solution is provided to the customer as soon as possible. In doing so, Local Eyes will strive to comply with the response times associated with the priority of the incident reported. With the consent of the customer, the report will then be closed when considered resolved. The customer is always informed when the report is closed.
Headquarters
Amsterdam
Vijzelgracht 53
1017 HP, Amsterdam
The Netherlands