FAQ

Frequently Asked Questions

General Questions

Local Eyes is a leading provider of location intelligence and data solutions, designed to streamline and optimize supply chain operations for businesses of all sizes.

Whether you’re managing fleet operations, warehousing, or last-mile delivery, Local Eyes provides powerful tools that help improve efficiency, reduce costs, and enhance visibility throughout the logistics process.

Our logistics software is ideal for businesses of all sizes across various industries, including retail, e-commerce, manufacturing, third-party logistics (3PL), transportation, and healthcare.

Our software enhances supply chain management efficiency by providing real-time tracking, predictive analytics, and automated workflows. This reduces delays, optimizes inventory levels, and improves decision-making. With seamless integration and user-friendly interfaces, it ensures smooth operations and increased productivity across the entire supply chain.

HERE software solutions are suitable for both small businesses and large enterprises. They offer scalable and flexible location-based services, mapping, and routing solutions that can be tailored to the specific needs of businesses of all sizes. Whether you’re a small business looking to optimize local deliveries or a large enterprise managing a global supply chain, HERE has solutions to enhance your operations.


Features & Functionality

HERE Technologies software offers a wide range of features, including:

  • Custom Mapping: Create and maintain digital maps tailored to your needs
  • Location Services: Real-time tracking, geofencing, and routing solutions
  • Data Visualization: Tools to visualize complex spatial data and trends
  • APIs and SDKs: Easy integration with existing systems for building location-aware applications
  • Predictive Analytics: Advanced analytics and machine learning algorithms to gain insights from location data

These features help businesses optimize operations, improve decision-making, and enhance customer experiences.

Yes, HERE Technologies software can handle real-time tracking of shipments and inventory. The solutions provide end-to-end visibility, allowing businesses to monitor the location and status of assets both indoors and outdoors. This helps reduce operational costs, improve efficiency, and ensure timely deliveries by providing accurate ETAs and real-time updates.

Yes, HERE Technologies software supports route optimization for deliveries. It offers advanced routing solutions that consider real-time traffic data, vehicle types, and delivery constraints to find the most efficient routes. This helps reduce delivery times, minimize fuel consumption, and improve overall fleet efficiency.

HERE Technologies software manages warehouse operations by providing real-time tracking of assets and material handling equipment, both indoors and outdoors. It uses AI-powered dashboards to visualize and optimize workflows, improving logistics planning and reducing operational costs. The software also integrates IoT devices to monitor productivity and streamline warehouse configurations. This helps businesses enhance efficiency and maintain smooth operations.

Yes, HERE Technologies software can be customized to fit your specific logistics needs. Their platform offers flexible APIs and SDKs that allow you to tailor features such as routing, tracking, and data visualization to your unique requirements. This customization helps optimize your operations, improve efficiency, and meet the specific demands of your business.


Integrations & Compatibility

Yes, our software can integrate with existing ERP (Enterprise Resource Planning) and WMS (Warehouse Management Systems). This integration allows for seamless data exchange and real-time communication between systems, enhancing operational efficiency and decision-making.

Yes, our software is compatible with many popular e-commerce platforms. This compatibility allows businesses to integrate location-based services, such as real-time tracking, route optimization, and geocoding, directly into their e-commerce operations.

Yes, the software can be integrated with third-party carriers and freight services. This integration allows for enhanced supply chain visibility, optimized fleet routing, and real-time tracking of shipments. By connecting with various stakeholders in the transportation ecosystem, HERE Technologies helps streamline logistics operations and improve efficiency.


Pricing & Plans

There are several pricing models to cater to different business needs on offer:

  1. Free Tier: Ideal for small businesses or startups, providing a limited number of free daily requests.
  2. Base Plan: A pay-per-transaction model suitable for growing businesses, offering access to various APIs and SDKs.
  3. Enterprise Plan: Designed for larger businesses, this plan includes cost certainty, volume discounts, and additional features like fleet optimization and asset tracking.

These models ensure flexibility and scalability, allowing businesses to choose a plan that best fits their requirements and budget.

Yes there is! Fill in the form in the link and we will contact you: https://local-eyes.nl/request-a-free-trial/

Yes. This tiered approach ensures that businesses of all sizes can find a plan that fits their specific requirements and budget.


Support & Maintenance

We have several support plans and there is always a support plan which suits your needs. Find more information here: https://local-eyes.nl/support-plans/

Updates and new features are released regularly, typically on a monthly or quarterly basis. These updates often include bug fixes, performance improvements, and new functionalities based on customer feedback. For example, recent updates have introduced new routing options, enhanced map visualization features, and improved offline capabilities.


Security & Compliance

We place a strong emphasis on security. The software we distribute is designed to meet high standards of information security and privacy. Key security measures include:

  1. ISO/IEC 27001:2013 Certification: This international standard outlines best practices for an Information Security Management System (ISMS), ensuring comprehensive security controls.
  2. ISO/IEC 27017:2015: Provides guidance on cloud-specific security controls, enhancing the security of cloud services.
  3. ISO/IEC 27701:2019: Focuses on Privacy Information Management, ensuring the protection of Personally Identifiable Information (PII).
  4. SOC 2 Attestation: Demonstrates mature security and privacy capabilities, particularly for the HERE Platform Foundation and Workspace.

These certifications and attestations are performed by independent third-party auditors, ensuring that HERE Technologies maintains a high level of security and compliance with industry best practices.

Source: https://legal.here.com/us-en/certifications-and-attestations

Yes, it complies with several industry-specific regulations, including:

  1. GDPR (General Data Protection Regulation): HERE Technologies has implemented comprehensive policies and procedures to ensure compliance with GDPR, which governs the protection of personal data in the European Union1.
  2. C-TPAT (Customs-Trade Partnership Against Terrorism): HERE Technologies adheres to the security requirements of C-TPAT, which is a voluntary supply chain security program led by U.S. Customs and Border Protection.

These compliance measures help ensure that HERE Technologies maintains high standards of data protection and security across its operations.

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Technical Questions

We offer both cloud-based and on-premise solutions. This flexibility allows businesses to choose the deployment model that best fits their needs:

  1. Cloud-Based (SaaS): Hosted and managed by HERE Technologies, providing easy scalability, reduced upfront costs, and accessibility from anywhere.
  2. On-Premise: Installed and run directly on the customer’s servers or cloud environment, offering greater control over data, customization, and security.

This dual approach ensures that HERE Technologies can cater to a wide range of business requirements and preferences.

The hardware and system requirements for using HERE Technologies software can vary depending on the specific product and deployment model. Contact us if you want specified information: https://local-eyes.nl/contact/

The software is highly scalable, designed to grow with your business. Key aspects of its scalability include:

  1. Flexible Architecture: The software is built on a modular architecture, allowing you to add or remove features as needed without disrupting existing operations.
  2. Cloud-Based Solutions: For cloud deployments, HERE Technologies leverages scalable cloud infrastructure, ensuring that you can handle increased workloads and user demands seamlessly.
  3. API Integration: The extensive use of APIs allows for easy integration with other systems and services, making it simple to expand functionality as your business needs evolve.
  4. Performance Optimization: The software includes advanced algorithms and optimization techniques to ensure high performance even as data volumes and user numbers grow.

These features ensure that HERE Technologies can support your business’s growth, whether you’re expanding your fleet, increasing your user base, or adding new services.


Onboarding & Implementation

We offer both cloud-based and on-premise solutions. This flexibility allows businesses to choose the deployment model that best fits their needs:

  1. Cloud-Based (SaaS): Hosted and managed by HERE Technologies, providing easy scalability, reduced upfront costs, and accessibility from anywhere.
  2. On-Premise: Installed and run directly on the customer’s servers or cloud environment, offering greater control over data, customization, and security.

This dual approach ensures that HERE Technologies can cater to a wide range of business requirements and preferences.

The hardware and system requirements for using HERE Technologies software can vary depending on the specific product and deployment model. Contact us if you want specified information: https://local-eyes.nl/contact/

The software is highly scalable, designed to grow with your business. Key aspects of its scalability include:

  1. Flexible Architecture: The software is built on a modular architecture, allowing you to add or remove features as needed without disrupting existing operations.
  2. Cloud-Based Solutions: For cloud deployments, HERE Technologies leverages scalable cloud infrastructure, ensuring that you can handle increased workloads and user demands seamlessly.
  3. API Integration: The extensive use of APIs allows for easy integration with other systems and services, making it simple to expand functionality as your business needs evolve.
  4. Performance Optimization: The software includes advanced algorithms and optimization techniques to ensure high performance even as data volumes and user numbers grow.

These features ensure that HERE Technologies can support your business’s growth, whether you’re expanding your fleet, increasing your user base, or adding new services.